Terms of Service

What's in these Terms

We know it's tempting to skip these Terms, but it's worth knowing what you can expect from us when you use Ordnary's services, and what we expect from you.

These Terms reflect how Ordnary works as a company, the law, and the things we believe in. They cover, among other things:

• What you can expect from us, describing how we offer and develop our services.
• What we expect from you, which sets out certain rules for using our services.
• Content in Ordnary services, describing the intellectual property rights in the content you encounter in our services, whether that content belongs to you, Ordnary, or others.
• If things go wrong, which describes what other legal rights you have and what to expect if someone breaches these Terms.

By using our services, you agree to these Terms. We recommend downloading a copy for your records; this version and all prior versions are always available here.

Terms

Service provider

Ordnary's services are provided by, and you enter into an agreement with:

Ordnary, incorporated in and operating under the laws of the Netherlands (KVK number 95732888), Netherlands.

Minimum age

You must be at least 16 years old, or the minimum age of digital consent in your country, to use the services. If you are below that age, you may only use the services with the involvement and consent of a parent or legal guardian who agrees to these Terms.

Some services, or features within them, may carry additional age requirements, as described in the relevant service-specific additional terms.

Your relationship with Ordnary

These Terms help define the relationship between you and Ordnary. When we say "Ordnary", "we", "us" or "our", we mean Ordnary. Broadly, this means we give you permission to access and use our services as long as you follow these Terms, which reflect how Ordnary works as a company and how we make money.

What you can expect from us

Offering a useful set of services

We offer a range of services covered by these Terms, including:

• tools that let you index, search, and retrieve knowledge;
• tools that let you automate and connect work and workflows;
• a developer platform, with an API and an SDK, that lets you build on our infrastructure;
• software that you can download and install on your own devices, such as desktop applications;
• cloud infrastructure, offered under the name Ordnary Web Services, including compute, storage, and networking; and
• account, identity, and payments infrastructure that lets you sign up and pay for our services.

Many of these services are designed to work together, so it's easier for you to move from one task to the next. For example, content you index or store in one service can be used directly in a workflow you configure in another service, or hosted on the infrastructure you provision through Ordnary Web Services.

Developing, improving, and updating our services

While we use a broad definition of "services" in these Terms, as described above, applicable law sometimes distinguishes between "digital content", "services", and "goods". We use those more specific terms in this section and in the Statutory warranty section.

We're continually developing new technologies and features to improve our services. Where a feature relies on AI, we build on third-party models, currently Google's Gemini, accessed through Google Cloud Vertex AI, rather than models of our own; see the AI Usage Policy for detail.

As part of the ongoing development of our digital content, services, and goods, we make changes such as adding or removing features and functionality, raising or lowering usage limits, and introducing new services or retiring old ones. We may also adapt them for the following reasons:

• to keep pace with new technology;
• in response to an increase or decrease in the number of people using a particular service;
• in response to material changes to the licenses and partnerships we have with others;
• to prevent abuse or harm; or
• to address legal, regulatory, safety, or security issues.

We sometimes make legally required updates: changes that keep our digital content, services, and goods compliant with the law, or that address safety or security reasons and make sure they meet the quality standards you expect, as described under Statutory warranty below. We may install some updates automatically where they address important safety or security risks; for other updates, you can choose whether to install them.

We follow a careful product-review process, so before we change or discontinue a service, we consider your interests as a user, your reasonable expectations, and the possible consequences for you and others. Only valid reasons lead us to change or discontinue our services.

If a change has a material negative effect on your access to or use of a service, or if we discontinue a service entirely, we'll give you reasonable advance notice by email (including a description of the changes, when they take effect, and your right to end your relationship with us if the change has more than a minor negative effect), except in urgent situations such as preventing abuse or harm, responding to legal requirements, or addressing security or operational issues. We also let you export your content from your Ordnary account, subject to applicable law and our policies; see Exporting and deleting your data in our Privacy Policy.

What we expect from you

Following these Terms and service-specific additional terms

The permission we give you to access and use our services lasts as long as you comply with these Terms and any service-specific additional terms, such as the Acceptable Use Policy, the AI Usage Policy, the Ordnary Web Services Terms, and the Billing & Refund Policy.

We also make available various policies, help resources, and other materials to answer common questions and set expectations about using our services, including our Privacy Policy, the Acceptable Use Policy, our Security Policy, and other pages accessible from our policies page. We may also provide specific instructions and warnings within our services, such as dialogs that draw your attention to important information.

While we give you permission to use our services, we retain any intellectual property rights we hold in those services.

Respect for others

We want to maintain a respectful environment for everyone, which means following these basic rules of conduct:

• comply with applicable law, including export control, sanctions, and human-trafficking law;
• respect the rights of others, including privacy and intellectual property rights; and
• don't abuse or harm others or yourself, or threaten or encourage such abuse or harm, for example by deceiving, defrauding, impersonating, defaming, harassing, or stalking people.

Our service-specific additional terms and policies, such as the Acceptable Use Policy and AI Usage Policy, describe appropriate conduct in more detail and must be followed by everyone who uses our services. If you believe someone else isn't following these rules, most of our services let you report abuse; where we act on an abuse report, we follow the process described under Action in case of problems below.

Don't abuse our services

Most people who use our services understand the general rules that keep the internet safer and open. Unfortunately, a small number of people don't respect these rules, so we describe them here to protect our services and users against abuse. You must not misuse, harm, interfere with, or disrupt our services or systems, for example by:

• introducing malware;
• spamming, hacking, or bypassing our systems or protective measures;
• accessing or using our services or content in fraudulent or deceptive ways, such as phishing, or creating fake accounts, reviews, or content;
• letting people believe that AI-generated content was made by a person;
• providing services that appear to come from you (or someone else) when they actually come from Ordnary, or providing services that appear to come from Ordnary when they don't;
• using our services (including any content they provide) to infringe someone's legal rights, such as intellectual property or privacy rights;
• reverse engineering our services or the underlying technology, including any AI features, to try to extract trade secrets or other proprietary information, unless permitted by law;
• using automated means to access content from our services in violation of our published machine-readable instructions (for example, robots.txt files that prohibit crawling, training, or other activities);
• using AI-generated output from our services to develop competing machine-learning models or related AI technology; or
• disguising or misrepresenting your identity to violate these Terms, or offering services that encourage others to do so.

Permission to use your content

Some of our services let you upload, submit, store, send, receive, or share your own content. You have no obligation to provide content to our services, and you're free to choose what content you provide. If you choose to upload or share content, make sure you have the necessary rights to do so and that the content is lawful.

License

Your content stays yours: you retain any intellectual property rights you hold in it, such as rights in creative content you make (for example, documents you write). We need your permission when your intellectual property rights would otherwise limit our use of your content. This license grants us that permission.

What's covered: this license applies to your content only where it's protected by intellectual property rights.

What's not covered:

• this license doesn't affect your data-protection rights, and only concerns your intellectual property rights;
• publicly available factual information you provide requires no license, since it's considered general knowledge anyone can use free of charge; and
• feedback you give us, such as suggestions to improve our services, is covered separately under Service-related communications below.

Scope: this license is:

• worldwide, meaning it's valid everywhere in the world;
• non-exclusive, meaning you can license your content to others; and
• royalty-free, meaning there's no financial cost attached to this license.

Rights: under this license, Ordnary can:

• host, reproduce, distribute, communicate, and use your content, for example to store it on our systems and make it accessible to you from anywhere;
• publish, publicly perform, or publicly display your content, if you've made it visible to others;
• modify your content, for example by reformatting it; and
• sublicense these rights to other users so a service works as intended (for example, to let you share a document with people you choose), and to contractors bound by terms consistent with these Terms, solely for the purposes described below.

Purpose: this license is granted solely for the following:

• operating and improving the services, meaning we keep the services working as designed and develop new features. This includes automated systems and algorithms that analyze your content, for example to detect spam, malware, and illegal content, to recognize patterns in data, or to personalize the service to you, such as recommendations and personalized search results;
• using content you've made public to promote the services, for example by quoting a review you've written; and
• developing new technologies and services for Ordnary consistent with these Terms.

Duration: this license lasts as long as your content is protected by intellectual property rights. If you delete content covered by this license, our systems stop making it publicly available within a reasonable time, with two exceptions: (1) if you've already shared your content with others before deleting it, copies may remain with them; and (2) if you've made your content available through other companies' services, search engines may continue to find and display it as part of their search results.

Using Ordnary services

Your Ordnary account

If you're above the required minimum age, you can create an Ordnary account if you'd like. For some services, having an Ordnary account is necessary for the service to work at all; for example, you need an Ordnary account to have somewhere to save the workflows you build in our automation tools.

You're responsible for what you do with your Ordnary account, including taking reasonable steps to keep it secure, and we recommend regularly using our security checkup. Notify us promptly at security@ordnary.com if you suspect unauthorized use of your account.

Using Ordnary services on behalf of an organization or business

Many organizations, such as businesses, non-profits, and schools, use our services. If you use our services on behalf of an organization:

• an authorized representative of that organization must agree to these Terms; and
• your organization's administrator may assign an Ordnary account to you. That administrator may require you to follow additional rules and may be able to:
  • view and retain information stored in your account, such as your documents;
  • view statistics about your account, such as how many workflows you run;
  • change your account password;
  • suspend or terminate your account access;
  • receive your account data to comply with applicable law, legal process, or government requests; and
  • restrict your ability to delete or edit your data, or to change your privacy settings.

If you're established in the European Union, these Terms don't affect any rights you may have as a business user of online intermediation services under the EU Platform-to-Business Regulation.

Service-related communications

We sometimes send important notices and other information so we can provide our services to you. See our Privacy Policy for more on how we communicate with you.

If you choose to give us feedback, such as suggestions to improve our services, we may use it without any obligation to you.

Content in Ordnary services

Your content

Some of our services let you generate original content. Ordnary doesn't claim ownership of that content.

Some of our services let you make your content publicly available. For example, you might publish a blog post through a service that supports it, or share a document with a broader audience than your team.

See Permission to use your content above for more on your rights and how your content is used in our services. See Removing your content below for why and how we might remove content from our services.

If you believe someone is infringing your intellectual property rights, you can notify us and we'll take appropriate action, which may include suspending or terminating the accounts of repeat infringers.

Ordnary's content

Some of our services include content owned by Ordnary. You may use Ordnary's content as permitted by these Terms and any service-specific additional terms, but we retain any intellectual property rights we hold in it. You may not remove, obscure, or alter our branding, logos, or legal notices.

Other content

Finally, some of our services give you access to content owned by other people or organizations. You may not use this content without that person's or organization's permission, or as otherwise permitted by law. Opinions in content from other people or organizations are their own, and not necessarily Ordnary's.

Software in Ordnary services

Some of our services include downloadable or preloaded software, such as our developer SDK and command-line tools. We give you permission to use that software as part of the services. This license is:

• worldwide, meaning it's valid everywhere in the world;
• non-exclusive, meaning you can license your own content to others;
• royalty-free, meaning there's no financial cost attached to this license;
• personal, meaning it doesn't extend to anyone else; and
• non-transferable, meaning you may not transfer this license to anyone else.

Some of our services include software offered under open-source license terms we make available to you. Sometimes those licenses include provisions that expressly override parts of these Terms, so please review them carefully.

You may not copy, modify, distribute, sell, or lease any part of our services or software, in whole or in part.

If things go wrong

Both by law and under these Terms, you're entitled to (1) a certain quality of service and (2) ways to fix things if something goes wrong. If you're a consumer, you retain all the legal rights granted to consumers under applicable law, plus any additional rights granted by these Terms or service-specific additional terms.

Statutory warranty

If you're a consumer residing in the EEA and you've agreed to these Terms, EEA consumer law gives you a statutory warranty applicable to the digital content, services, or goods we provide. Under this warranty, we're liable for a lack of conformity you discover:

• within two years of a one-off delivery of digital content or services; or
• at any time during the "continuous" supply of digital content or services.

Your national law may offer an even longer warranty. Your rights under this statutory warranty aren't limited by any other commercial warranty we offer. To make a claim under this warranty, contact us.

Liability

For all users

These Terms don't limit liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury caused by negligence;
• gross negligence; or
• intentional misconduct.

Beyond the liabilities described above, Ordnary is only liable for its own breaches of these Terms or applicable service-specific additional terms, subject to applicable law.

For business users and organizations only

If you're a business user or organization:

• you'll indemnify Ordnary and its directors, officers, employees, and contractors, to the extent permitted by law, against third-party legal proceedings (including actions by government authorities) arising from your unlawful use of the services or breach of these Terms or service-specific additional terms. This indemnity covers any liability or costs arising from claims, losses, damages, judgments, fines, litigation costs, and legal fees, except to the extent the liability or costs are caused by Ordnary's breach, negligence, or intentional misconduct;
• if you're legally exempt from certain responsibilities, including indemnification, those responsibilities don't apply to you under these Terms, to the extent that exemption applies;
• Ordnary isn't responsible for loss of revenue, profits, business opportunity, goodwill, or anticipated savings, nor for indirect or consequential loss, or punitive damages; and
• except as set out under For all users above, Ordnary's total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) EUR 100, or (b) 125% of the amounts you paid us for the relevant service in the twelve (12) months before the event giving rise to the liability.

Action in case of problems

Before taking any of the actions described below, we'll give you advance notice where reasonably possible, explain our reasons, and give you a chance to clarify and fix the issue, unless we reasonably believe that doing so:

• causes harm to, or leads to liability for, a user, a third party, or Ordnary;
• violates the law or an order from a legal enforcement authority;
• compromises an investigation; or
• compromises the operation, integrity, or security of our services.

Removing your content

If we reasonably believe that your content (1) breaches these Terms, service-specific additional terms, or policies, (2) breaches applicable law, or (3) could harm our users, third parties, or Ordnary, we may remove some or all of it in accordance with applicable law. Examples include content that facilitates child sexual abuse, human trafficking, harassment, or terrorism, or that infringes someone's intellectual property rights.

Suspending or terminating your access to Ordnary services

Without limiting our other rights, we may suspend or terminate your access to the services, or delete your Ordnary account, if:

• you materially or repeatedly breach these Terms, service-specific additional terms, or policies;
• we're required to do so by law or a court order; or
• we reasonably believe your conduct causes harm or liability to a user, third party, or Ordnary, for example through hacking, phishing, harassment, spamming, deceiving others, or automatically scraping content that isn't yours.

If you believe your account was wrongly suspended or terminated, you can appeal by contacting support@ordnary.com. You can of course stop using our services at any time; if you do, we'd like to know why so we can keep improving our services. If you're a consumer residing in the EEA, you may also withdraw from these Terms within fourteen (14) days of agreeing to them, as described in the EEA withdrawal instructions below.

Handling requests for your data

Respect for the privacy and security of your data shapes how we handle requests for the disclosure of data. When we receive such a request, our team reviews it to confirm it meets legal requirements and Ordnary's own data-disclosure policies before any information, including communications, is disclosed.

Dispute resolution, governing law, and courts

See our contact page for information on how to reach Ordnary.

If you're a resident of, or an organization established in, the European Economic Area or Switzerland, these Terms and your relationship with Ordnary under these Terms and service-specific additional terms are governed by the law of the country you live in, and you may bring disputes before a local court. If you're a consumer residing in the EEA, you can contact us to resolve issues directly. The European Commission also offers an online dispute resolution platform, but Ordnary isn't legally required to use it or any other dispute-resolution platform.

If you're not a resident of, or an organization established in, the European Economic Area or Switzerland, these Terms and your relationship with Ordnary under these Terms are governed by the laws of the Netherlands, and disputes may be brought before the courts of the Netherlands, unless mandatory law in your country of residence provides otherwise.

About these Terms

By law, you have certain rights that can't be limited by a contract like these Terms. These Terms are not intended to restrict those rights in any way.

These Terms describe the relationship between you and Ordnary. They don't create any legal rights for other people or organizations, even if others benefit from that relationship under these Terms.

We want these Terms to be easy to understand, so we've used examples from our services throughout. It's possible that not every service mentioned will be available in your country.

If a particular term turns out not to be valid or enforceable, this won't affect any other terms.

If you don't comply with these Terms or service-specific additional terms, and we don't take action right away, that doesn't mean we're giving up any rights we may have, such as taking action later.

We may update these Terms and service-specific additional terms (1) to reflect changes to our services or how we do business, for example when we add new services, features, technologies, pricing, or benefits (or remove old ones), (2) for legal, regulatory, or security reasons, or (3) to prevent abuse or harm.

If we materially change these Terms or service-specific additional terms, we'll give you reasonable advance notice and a chance to review the changes, except (1) when we launch a new service or feature, or (2) in urgent situations, such as preventing ongoing abuse or complying with legal requirements. If you don't agree to the new terms, you should remove your content and stop using the services. You can also end your relationship with us at any time by deleting your Ordnary account.

EEA withdrawal instructions

If you're a consumer residing in the EEA, EEA consumer law gives you the right to withdraw from this contract, as described in the EU model withdrawal instructions below.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract was concluded.

To exercise the right of withdrawal, you must inform us of your decision by an unambiguous statement (for example, a letter sent by post or email). You can contact us by email at notices@ordnary.com, or in writing at Ordnary, Netherlands. You may use the model withdrawal form below, but you're not obliged to.

To meet the withdrawal deadline, it's enough for you to send your notice of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we'll reimburse all payments received from you, including delivery costs (except any extra costs from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay, and in any event within 14 days of being informed of your decision to withdraw. We'll use the same means of payment you used for the original transaction, unless expressly agreed otherwise; you won't incur any fees as a result of the reimbursement.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To Ordnary, notices@ordnary.com: I hereby give notice that I withdraw from my contract for the supply of the following digital content, service, or goods: _____. Ordered on: _____. Name of consumer: _____. Address of consumer: _____. Date: _____.

Definitions

Content

Content you create, upload, submit, store, send, receive, or share through our services, for example prompts, documents, code, or workflows you configure.

Consumer

An individual using Ordnary services for personal, non-commercial purposes outside their trade, business, craft, or profession, consistent with Article 2(1) of the EU Consumer Rights Directive.

Commercial warranty

A commercial warranty is a voluntary commitment that supplements the statutory conformity warranty. The company offering the commercial warranty agrees to (a) provide certain services, or (b) repair, replace, or refund defective items to the consumer.

Copyright

A legal right that lets the creator of an original work (such as a document or piece of code) decide if and how that work can be used by others, subject to certain limitations and exceptions.

Disclaimer

A statement that limits a person's legal responsibilities.

EU Platform-to-Business Regulation

Regulation (EU) 2019/1150, which promotes fairness and transparency for business users of online intermediation services.

Lack of conformity

A legal concept describing the difference between how something should work and how it actually works, based on how the seller or trader described it, whether the quality and performance are adequate, and fitness for the normal purpose of such goods or services.

Indemnify / indemnification

The contractual obligation of a person or organization to compensate losses suffered by another as a result of a legal proceeding, such as a lawsuit.

Intellectual property rights (IP rights)

Rights over creations of the mind, such as inventions (patent rights), literary and artistic works (copyright), designs (design rights), and marks used in trade (trademarks). IP rights may be owned by you, by another person, or by an organization.

Liability

Losses resulting from any type of claim, whether the claim is based on contract, tort (including negligence), or another basis, and regardless of whether those losses were reasonably foreseeable or contemplated.

Organization

A legal entity, such as a company, non-profit, or school, rather than an individual person.

Services

The Ordnary services covered by these Terms, including our knowledge-indexing and workflow-automation tools, our API and SDK, Ordnary Accounts, Ordnary Web Services, Ordnary Pay, and our websites.

Statutory warranty

A requirement under the law that a seller or trader is liable if their digital content or services are defective (that is, where there is a lack of conformity).

Trademark

Symbols, names, and images used in trade to distinguish the goods or services of one person or organization from those of another.

Warranty

The assurance that a product or service will perform in accordance with a certain standard.

Business user

A person or entity that is not a consumer (see consumer).